Frequently Asked Questions

In the search box, you can select a search category; it is recommended to choose "All Outlook Items."

Check your internet connection and restart Outlook. If the problem continues, please submit an IT ticket.

Your new password must consist of a combination of uppercase and lowercase letters, numbers, and/or special characters, totaling approximately 8–12 characters. If you are unable to change your password successfully, please submit an IT ticket so that staff can investigate the issue.

Disconnect and reconnect to the Wi-Fi network. If internet access is still unavailable, please submit an IT ticket.

Ensure that the Wi-Fi connection is successful, and check the OneDrive icon in the bottom-right corner of the screen to see if it is connected.

Check that the printer is powered on and connected to the network. Restart the printer and try again.